Article Archive
8 articles
How One Startup Scaled Support for 1M Customers with Just One CS Leader
Rachio deployed AI customer agents across voice, chat and email. Result: 99.8% accuracy, one human running it all.
2 min readThe Consolidation Illusion: Why M&A Won't Solve AI's Moat Problem
Across 2026, companies are flooding capital into acquisitions and infrastructure to capture AI advantage. But the real competitive battlefield has shifted—and traditional M&A playbooks are fighting yesterday's war.
4 min readMTD ITSA Deadline Meets Agentic AI: Practices Face Dual Reckoning This April
From 6 April 2026, Making Tax Digital for Income Tax Self Assessment becomes mandatory. Simultaneously, agentic AI systems promise to automate quarterly compliance workflows—but only if your firm moves now. The window to prepare is closing.
2 min readThe Margins Are Gone: How AI Destroyed the SaaS Unit Economics Playbook
For two decades, SaaS founders built fortunes on 75–85% gross margins. That game is over. AI inference costs are eating into revenue like COGS did in the 1990s, forcing vendors to choose between razor-thin margins, usage-based pricing roulette, or exit. The founders adapting now will own the next decade.
3 min readAI Ate Your Junior Creative. In Five Years, That's Going to Be Your Problem.
Agencies are automating away the bottom rung of the creative ladder — the role that has always been the industry's apprenticeship system. The efficiency gains are real. So is the talent pipeline crisis nobody's talking about.
3 min readThe $40 Billion AI Washout: Why Enterprise ROI Remains Stubbornly at Zero
Despite spending $40 billion annually on AI systems, 95% of corporate pilots fail to deliver measurable returns. The gap between promise and reality has never been wider—or more expensive.
3 min readNovember 2026 Presenter Deadline: AI Identity Tech Now Critical for ACSP Survival
Formation agents face a hard deadline: November 2026 when all presenters must have verified identity or ACSP status. Smart service providers are deploying AI-powered identity verification technology to stay competitive—and cheaper—than legacy alternatives.
3 min readGuide Labs' Steerling-8B Cracks the Interpretability Puzzle—And Actually Performs
Forget the black box. Guide Labs just shipped an 8B parameter model where every token traces back to its origin—and it's competitive with models trained on 2-7x more data. This is what mechanistic interpretability looks like when engineering actually works.
3 min read